FREQUENTLY ASKED QUESTIONS
How to sign up?
Signing up with DukaMart is easy and free. Simply fill in basic information such as your name and email address to complete the registration process.
How do I contact a seller?
If you have questions about a listing, click the EMAIL button in the listing and contact the seller directly.
Who do I contact if I have questions about a product or a store?
If you have questions about a listing, click the EMAIL button in the listing and contact the seller directly. If you want to contact a store, you will find the Contact Us link on a Seller Profile page.
If you want to report a store, please contact DukaMart Customer Support.
Am I buying from DukaMart?
No, you are not buying from DukaMart unless you want to run an online store on DukaMart. Sellers are responsible for end-to-end customer support, payment processing, shipping and store policies independently.
What are the shipment charges or other costs associated when buying on DukaMart?
You will find the shipment charges or other costs in a listing. If you have a question, it’s best to contact the seller first.
How to pay for an order?
Click the CHECKOUT button to pay for your order. Make sure that your shipping details, payment method, and order details are correct.
How do I know if my order has been confirmed?
You will receive a notification message once your order has been confirmed.
The product I received is damaged?
Please contact the seller directly as DukaMart is merely a platform provider.
Why do I leave a review?
We encourage buyers to leave feedback even though it’s voluntary. Sharing your feedback lets other buyers know about your experience.
How do I leave a review?
Find the Reviews tab on a listing and share your feedback. We have a moderation process to review the content before publishing it.
What is Dukamart?
We are an online shopping platform to connect buyers and sellers. Feel free to shop 24/7.
Who can sell on DukaMart?
Anyone over 18 years of age who want to sell new and genuine products or services are welcome to sign up and start selling.
How do I sell my products or services on DukaMart?
Thanks so much for your interest to run an online store on DukaMart. Please visit our SELL WITH DUKAMART page to learn more.